Bitrix24 CRM Implementation
On April 12, 2012, 1C-Bitrix launched the Bitrix24 project.
More than 15,000,000 companies have already been registered in the service. Clients include federal retail chains, banks, government organizations, insurance companies, and manufacturing companies.
Bitrix24 is the most recognizable CRM system in Russia, with a 31.5% share according to the induced fame rating (according to 2019 data).
In August 2019, the analytical department of Gartner (Spain), as part of the GetApp study, recognized CRM Bitrix24 as one of the seven best global HR solutions.
In August 2022, a tariff plan for corporate clients, Enterprise, was introduced.
Bitrix24 is the leader among CRM systems for small and medium-sized businesses, and the Enterprise version is among the TOP 5 solutions for large businesses according to the results of a study by the IT marketplace Market.CNews, held in 2023.
Types of cooperation
Advantages of Bitrix24 CRM
Market Plus. For a fixed price, you can use any number of applications and business scenarios from more than 500 available in the Bitrix24 Marketplace catalog. Integrations with messengers, chatbots and industry-specific CRMs — install as many applications as you need.
Absolute safety. All personal information that Bitrix24 collects, processes, and holds will be done in accordance with the relevant data protection laws of Virginia, the EU General Data Protection Regulation (GDPR), and the rights of users under data protection legislation.
Cloud infrastructure. The Bitrix24 infrastructure is hosted in 15 data centers in different countries. Each client portal works with one data center and one database at any given time. Switching to another data center is carried out only in case of failures.
Official technical support. Configuring basic Bitrix24 cloud-based tools. Assistance in studying the Bitrix24 documentation. Identification and resolution of errors in tool operation. Consultations on pricing plans and payment matters.
Regular backups. Bitrix24 has a full restore feature, which allows you to return the portal to the state that was fixed on a certain date. In other words, if you enter data after the specified date, all changes made after that moment will be lost.
Mobile app. Create tasks directly in the chat, create to-do lists, set deadlines, and track progress. Use audio messages to communicate, invite colleagues to the conversation. Create group chats and open channels, set up notifications for them.
What you get
setup
source code
on improvements
Bitrix24 CRM (On-premise Edition)
The implementation of the Bitrix24 On-premise Edition, with a high degree of customization to meet the specific needs of the business. The ability to access the code of the portal enables the realization of the most ambitious ideas, ranging from integration with various services to a complete redesign in line with the company's brand identity.