CRM Maintenance Services
- Only for Bitrix24 On-premise Edition: 24/7 monitoring, threat detection, backup and component updates.
- For cloud and on-premise editions: creation of digital workplaces, automation of business processes, creation of webhooks, applications, handlers, plugins and robots.
Bitrix24 CRM maintenance
In today's business landscape, a Customer Relationship Management (CRM) system is not a luxury but a necessary tool for the success of a company. The effective implementation and operation of a well-designed CRM system are crucial for business growth, as they enable organizations to enhance customer interactions, drive sales, and ultimately increase profitability.
What does CRM maintenance include?
By default, Bitrix24 CRM maintenance includes:
- Configuring CRM for business specifics.
- Creating digital workplaces.
- RPA — robotic process automation.
- Development of extensions and webhooks.
Additionally for the on-premise edition:
- BPA — business process automation.
- Design and layout services.
- 24/7 monitoring, general supervision of CRM availability.
- Ensuring the smooth operation of the CRM.
- Regular backups of the CRM and database.
- Interaction with hosting, domain and web services tech support.
- Threat detection and removal of malicious code.
- Payment control for the renewal of hosting, domain, and SSL certificate.
- Monitoring the CRM's speed and server response.
How much does CRM maintenance cost?
The scope and specifics of the work are key aspects that affect the final cost of project maintenance.
For the Bitrix24 On-premise Edition, which runs on its own server, it is extremely important to ensure continuous maintenance of the system. Therefore, in this situation, it is preferable to pay for services by month.
If you use cloud-based CRM, then technical support is provided by the service provider, and in this case, you can limit yourself to one-time services as needed.